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Available Positions

There are 3 positions open at the moment.

Part-Time Customer Care Representatives (CCR)

ATMC/ASC, LLC, North Carolinas largest communications cooperative, is currently seeking Part-Time Customer Care Representatives (CCR). ATMC/ASC, LLC is located along the beautiful Atlantic coast in Brunswick County, NC only a short drive from Myrtle Beach, SC and Wilmington, NC.

ATMC/ASC, LLC is seeking qualified candidates interested in delivering award winning customer service to its local customer base. This position will work in a part-time status as a Customer Care Representative (CCR) in the ATMC/ASC, LLC Call Center and occasionally in ATMC/ASC, LLC retail locations. Interested candidates should be available to work up to 30 hours per week.

Job Functions:
  • Ability to communicate effectively with new and existing customers by telephone and in face to face interactions with customers.
  • Promote the sales of ATMC services and products.
  • Process necessary paperwork for establishing new customer accounts.
  • Accurately process customer orders for new and upgraded services.
  • Assist customers with billing questions
  • Exhibit a positive attitude and cheerful demeanor to deliver customer satisfaction.

Requirements:
  • GREAT Pay Structure
  • Regular and punctual attendance.
  • Ability to maintain confidentiality.
  • Position requires the ability to work various hours normally falling within 8am until 6pm Mondays through Fridays and overtime as necessary (subject to change).
  • Ability to work various schedules including Saturdays
  • Good personal computer skills, including Excel, Word, Internet, Keyboard speed & accuracy etc.
  • Knowledge and understanding of CRM, Quintrex Data Systems, AS400 and other systems is beneficial.
  • Understanding of communications services: high speed internet, cable TV, telephone services
  • Skill in operating various office equipment such as personal computer, various software programs, and telephone systems.
  • Ability to work in fast paced work environment with distractions.
  • Skill in both oral and written communication, with good grammar and telephone voice clarity.
  • Ability to speak and write in Spanish is a plus.
  • Ability to communicate with customers and co-workers in a professional and courteous manner.
  • Ability to pay close attention to detail.

ATMC/ASC, LLC offers competitive wages
Submit completedAtlantic Seawinds Communications, LLC
1) Application for Employment
2) Cover letter
3) Resume including salary history
Applications available at website of www.atmc.net.

Submit all responses to:
Vice President Human Resources
ATMC/ASC, LLC
PO Box 3198
Shallotte, NC 28459
rgreen@atmc.coop
910.755.1864 (fax)





CABLE REPAIR TECHNICIAN FULL-TIME

ATMC, North Carolina’s largest telecommunications cooperative, is currently seeking a full-time Cable Repair Technician.

ATMC is located along the beautiful Atlantic coast, conveniently located in easy driving distance between Wilmington, NC and Myrtle Beach, SC

The Cable Repair Technician Splices, terminates, and maintains cable, including fiber-optic cable. Identifies, counts and prepares groups of pairs for splicing. Maintains Central Office cable system. Splices cable to protector devices and the main distribution frame at Central Office. Splices customer drop cable to the Central Office cable system. Mounts demarcation devices and protectors at customer’s premises. Wires lead coil of other devices into subscriber’s loop plant. Transfers services from one cable or terminal to another.

The Cable Repair Technician will use all available test equipment to test digital subscriber loops. Splice fiber cable and cuts terminals for new construction. Maintain and repair new cable plant copper and fiber optic lines by opening and bonding lines and fibers. Maintain cable system by testing to locate trouble, open cable to repair or replace defective sections, and closing and sealing cable. Identify counts and prepare groups of pairs for splicing. Add new lines of service as directed by subscribers. Splice cable to protect devices and Central Office main distribution frame and splices customer drop cable to the Central Office cable system. Make sure all splice closures and termination points are airtight and free of moisture. Mount demarcation devices and protectors at customer premises and attached individual house or service cable pair of Central Office feeder cable. Transfer customers’ service from one cable and/or terminal to another by networking cut sheets and assigning counts. Maintain manhole systems and associated splicing. Perform all other related duties as assigned by management

Education and Experience:
High school diploma or equivalent required. Preferred prior experience in fiber-optic splicing, communication services technician (I&R), heavy equipment (backhoe & plow) operations. Prefer current or ability to obtain CDL (Commercial Driver’s License).

ATMC provides excellent earnings potential, great work environment, and great benefits package.

ATMC Benefits Include:
  • GREAT Pay Structure
  • Bonus Opportunity
  • Paid Time Off (PTO)
  • Paid Holidays
  • Bereavement & Jury Duty Time With Pay
  • Educational Assistance/Tuition Reimbursement (up to $6,000 a year)
  • Health Benefits (FREE for employees)
  • Dental Benefits (FREE for employees)
  • Life Benefits (FREE for both employees & dependents)
  • On Site Wellness Clinic (FREE for employees)
  • Defined Contribution Plan - Savings Plan (401-(k))
  • Discounts for Company products & services
  • And Much More . . .
For interested candidates to be considered they must submit a) Current Resume, b) Cover Letter, c) Wage/Salary History & d) an Atlantic Seawinds Communications, L.L.C. Employment Application (available at www.atmc.net) for Confidential consideration to:

ATMC
Attn: Russell Green, V.P. Human Resources
PO Box 3198
Shallotte, NC 28459
-or- Fax to (910) 755-1864
-or- rgreen@atmc.coop



ATMC & ASC, LLC is An Equal Opportunity Employer
ATMC & ASC, LLC is a Drug Free Workplace

Communications Services Technician

ATMC, North Carolina’s largest telecommunications cooperative, is currently seeking an Communication Services Technician. ATMC is located along the beautiful Atlantic coast, conveniently located in easy driving distance between Wilmington, NC and Myrtle Beach, SC

This Communication Services Technician will install, maintain and service telephone, cable television (CATV), fiber to the premises (FTTP), broadband, DSL, VDSL services and IPTV Triple Play services. Also, responsible for Internet lines and cables, terminals, protective devices, and customer-owned equipment. On call for emergency call out 24/7. Will work some Saturdays and extended work days. Performs all other related duties as assigned.

CST installs new services and equipment for subscribers by installing CAT 5 wiring, co-ax cable, aerial drop wire, fiber optic cables and related equipment, ground blocks, station protectors, network interface devices, CATV splitters, CATV amps, modems, routers, switches, HPNA bridges, CATV boxes, outdoor and indoor power supplies, ONTS and MDU’s. CST verifies QOS (Quality of Service) by the means of various test equipment including but not limited to: Laptop with Legends, Mariner, Clear Vision, ISAT and Wire Shark Software, JDSU V3 Meter, EXPO Meter, Sunrise Meter, Tempo Sidekick, Cable Scout, Dynatel Locator, Fiber Light Meter, Volt/OHM and Data Safe Test Sets. CST wires new services using various power tools, hand tools and equipment, maintains and repairs existing services and equipment using all the test equipment listed above, completes all outside plant installation and repair forms including customer billing sheets and daily inventory. Technician utilizes Smart Phone and laptop to receive and complete work, document test results as well as complete electronic timesheets, confers with customers to determine problems and acceptable resolutions as well as providing extensive training on all services provided, promotes and offers all other services provided by ATMC. CST provides exceptional customer service and efficiency in all services provided.

Communication Service Technician with training will be knowledgeable of ATMC products, services, policies, and procedures and ability to locate this information when necessary. Will takes personal responsibility for enhancing knowledge and understanding of telecommunications and new product and service offerings that may affect job duties. Will possess required skill set to be sent to the job and executes them correctly on a consistent basis with minimal supervision. Working knowledge and understanding of internet/networking and data communication fundamentals (i.e. protocols, standards). Working knowledge and understanding of internet access provider equipment (i.e. broadband, dial-up). Working knowledge and understanding of internet/networking equipment (i.e. routers, switches). Working knowledge and understanding of common telephone, CATV, DSL, FTTP, VDSL, and IPTV. Detail understanding of tasks and skills required for installation, repair and termination of services provided. Understanding of departmental policies, practices, and procedures specific to their individual job duties and implementation of same on a daily basis. Detailed knowledge of all equipment required to carry out job assignments. Skill in operating service equipment including various hand tools, power tools and testing equipment. Skill in reading cable records, staking sheets, specifications, and circuit diagrams. Skill to communicate tactfully and skillfully with both the written and spoken word to customers, vendors, and fellow employees. Listens to, builds and maintains positive relationships with customers and fellow employees. Maintains open and timely communication of relevant and necessary information. Communicates effectively with disgruntled customers to resolve problems. Must maintain confidentiality with all business related information. Ability to work independently and make sound technical decisions using information at hand. Ability to obtain and maintain a valid driver’s license. Ability to function effectively as a team player. Ability to lift minimum of 40 pounds. Ability to report to work regularly and punctually. Ability to work overtime both with and without notice as necessary. Ability to be on call and work on weekends and holidays. Ability and history of working safely. Ability to work both in and out-of-doors in various weather conditions. Must be proficient in PC use.

Education and Experience:
High school diploma or equivalent required. Prefer one year telecommunications schooling and one year or greater experience. CompTIA Network+ certification a plus.

ATMC provides excellent earnings potential, great work environment, and great benefits package.

ATMC Benefits Include:
  • GREAT Pay Structure
  • Bonus Opportunity
  • Paid Time Off (PTO)
  • Paid Holidays
  • Bereavement & Jury Duty Time With Pay
  • Educational Assistance/Tuition Reimbursement
  • Health Benefits
  • Dental Benefits
  • Life Benefits
  • On Site Wellness Clinic
  • Defined Contribution Plan - Savings Plan (401-(k))
  • Discounts for Company products & services
  • And Much More . . .
For interested candidates to be considered they must submit
  1. Current Resume
  2. Cover Letter
  3. Wage/Salary History &
  4. An ATMC Employment Application (available at www.atmc.com)
    for Confidential consideration to:

ATMC
Attn: Russell Green, V.P. Human Resources
PO Box 3198
Shallotte, NC 28459
-or- Fax to (910) 755-1864
-or- rgreen@atmc.coop



ATMC is An Equal Opportunity Employer
ATMC is a Drug Free Workplace
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